1. Our Role

Midlands Wedding Suppliers is a trusted platform that connects engaged couples with a wide range of reputable wedding vendors. It provides a space for vendors to showcase their services, packages, and reviews, and for couples to find and compare the best professionals for their special day.

Midlands Wedding Suppliers also facilitates genuine reviews, awards, and vendor accreditation based on verified client feedback, helping vendors build visibility and credibility in the wedding industry.

While Midlands Wedding Suppliers acts as a connector between couples and vendors, it is not a vendor, agent, or service provider. All transactions, including contracts and payments, occur directly between couples and vendors — Midlands Wedding Suppliers is not a party to these agreements.

2. Your Commitments

We want everyone to have a great experience! Here’s what we ask of all users:

For All Users

  • Keep your information accurate and up to date so we can better support you.

  • Respect Midlands Wedding Suppliers’s community.

  • Don’t impersonate others or create fake accounts — authenticity matters!

For Couples

  • Only rate vendors you have personally hired for your wedding or event.

  • Reviews must be honest and reflect your true experience. Incentives or external influence should not affect your feedback. If Midlands Wedding Suppliers identifies that a review was incentivised or manipulated, it will be deactivated.

For Vendors

  • Do not manipulate or pressure couples into providing positive feedback. Reviews must reflect genuine experiences. Any unethical conduct, including incentivising reviews, may result in review deactivation and affect your Midlands Wedding Suppliers Partnership status or award participation.

  • Midlands Wedding Suppliers recommends that vendors seek the couple’s permission before registering their contact details for feedback collection. This helps ensure transparency and avoids any confusion regarding how their contact information is used.

  • Vendors are responsible for ensuring they hold all licences, permits, and accreditations required to operate within their category. Midlands Wedding Suppliers may request evidence of compliance at its discretion where concerns are raised, but does not routinely verify or guarantee vendor industry certification or accreditation.

3. Account Management

  • Termination: Midlands Wedding Suppliers may suspend or terminate accounts for breaches, including fraud or policy violations.

  • Data Retention: Even if your account is closed, Midlands Wedding Suppliers may retain reviews, ratings, and business profiles for integrity and record-keeping purposes.

  • Bankruptcy or Insolvency: If a vendor ceases operations, their awards and reviews are not transferable.

4. Reviews and Ratings

For Couples

  • You may rate each vendor only once per service category.

  • Reviews must be based on genuine, firsthand experiences. Avoid external influence or incentives.

  • Midlands Wedding Suppliers may remove reviews it believes are fraudulent, defamatory, abusive, or incentivised. We aim to maintain a trusted and fair platform.

For Vendors

  • Do not pressure couples into writing reviews.

  • Fake reviews are a serious violation and can result in account suspension or termination.

  • If you believe a review is unfair, you may submit a dispute with evidence. Midlands Wedding Suppliers will review and respond within 72 business hours.

Review Ownership and Platform Rights

Reviews submitted by clients to the Midlands Wedding Suppliers platform are voluntarily provided for the purpose of Midlands Wedding Suppliers’s platform operations and public directory. These reviews are verified, stored, and moderated within Midlands Wedding Suppliers’s proprietary review database. While the content reflects a vendor’s products/services, reviews are submitted to Midlands Wedding Suppliers and governed by its Terms of Use. Midlands Wedding Suppliers retains full rights over how reviews are presented, promoted, and made visible across its platform. Vendors may access and use their reviews during an active partnership. Upon cancellation or non-renewal, public visibility and promotional features (including widgets) may be removed. A one-time export of review data may be requested for archival purposes. 

5. Payments & Fees

Midlands Wedding Suppliers offers subscription options for vendors, including:

  • Annual Plans: One-off payment.

Refunds

Midlands Wedding Suppliers does not offer refunds for:

  • Change of mind after the cooling-off period.

  • Failure to achieve accreditation (e.g., an average rating below 95%).

  • Account suspension due to policy breaches.

6. Vendors’ Offers, Promotions and Deals

Vendors may independently create and promote offers, packages, or discounts on the Midlands Wedding Suppliers platform. Midlands Wedding Suppliers does not verify, endorse, or guarantee the accuracy, availability, or terms of these offers.

All such promotions are managed solely by the vendor, and any disputes, misunderstandings, or losses arising from these offers are the responsibility of the vendor and/or the participating couple.

By using the platform, users acknowledge that Midlands Wedding Suppliers is not a party to any promotional agreements or transactions between couples and vendors and shall not be held liable for any issues, including but not limited to:

  • Misleading or expired offers

  • Payment disputes

  • Unfulfilled services

  • Changes or cancellations in promotions

We encourage users to conduct due diligence and obtain written confirmation directly from vendors regarding the details of any offers before entering into agreements.

7. Intellectual Property

Midlands Wedding Suppliers owns all content, logos, and trademarks related to the Midlands Wedding Suppliers brand and platform.

  • Vendors may only use Midlands Wedding Suppliers Accreditation and Award logos if they have legitimately earned the status and maintain an active subscription.

  • Unauthorised use of Midlands Wedding Suppliers’s intellectual property may result in legal action.

  • Vendors retain ownership of any content uploaded to the platform, but Midlands Wedding Suppliers may use this content for promotional or marketing purposes.

8. Liability & Disputes

Midlands Wedding Suppliers is not responsible for:

  • The quality of vendor services or disputes between couples and vendors.

  • Platform downtime or data breaches, though we implement robust security measures.

  • The content of third-party websites or external links.

Indemnity

If your actions cause legal claims against Midlands Wedding Suppliers, you agree to cover the associated costs.

Dispute Resolution

If you experience a non-legal dispute, please contact us first at info@midlandsweddingsuppliers.ie. We’re here to help and always aim to resolve matters promptly and fairly.

9. Privacy

Midlands Wedding Suppliers values your privacy. We collect data to operate the platform and enhance your experience. For full details, please review our Privacy Policy.

10. Prohibited Activities

To maintain a safe, respectful, and fair environment, users must refrain from:

  • Scraping data or using automated tools to access the platform.

  • Spamming other users via Midlands Wedding Suppliers’s messaging systems.

  • Attempting to manipulate or bypass the review system (e.g., by creating fake accounts).

11. Changes & Jurisdiction

Midlands Wedding Suppliers may update these Terms & Conditions from time to time. The most recent version will always be available on our platform. Continued use of Midlands Wedding Suppliers after updates signifies acceptance of the revised terms. 

Contact Us

If you have any questions or concerns, feel free to reach out to us at info@midlandsweddingsuppliers.ie — we’re always happy to help!